Business IT systems
Complete IT Infrastructure
Bespoke CRM systems
Consultancy & advice
We worked together to design, create and implement a robust IT infrastructure with global reach. ART was prepared to do everything from basic desk support, to high level IT strategy and everything in between.
Servers & storage (SAN)
Cloud & data centres
Security, firewalls, anti-virus, VPNs
Site & server resilience
Amazon Web Services
Microsoft Office 365
WAN & LAN
VPNs - Full & SSL
Access & security
Microsoft Office & Office 365
CRM: Salesforce, Commence
Accounting: Sage, QuickBooks
Anti-virus: Kaspersky, McAfee, Bitdefender
Microsoft Windows Server
Microsoft: Exchange Server
Backup: Veeam, Altaro, iLand
Telephone and remote support
System renewal and development
Backups — Veeam, Altaro, iLand
Server and system maintenance
Careers Research Forum
Kingswood Map Mechanics
(later Pavilion Financial, now Mercer)
British American Racing
(F1 team which became Honda, then Brawn, now Mercedes)
Pallant House Gallery
People in Business
Richard West Associates
Stratford-Upon-Avon Town Trust
We have been employed by Altius Associates (private equity advisor) since its formation over 20 years ago. It comprised offices in London (30 users), Richmond, VA (USA) (30 users) and Singapore (8 users). We re-developed and built its server infrastructure in all three offices, and maintained & supported all three and their 70-odd users throughout this period.
In 2007, the existing London internet connection was a 2 mbps leased line costing over £11k p.a.
The poor performance of the existing VPN connection to their US office in Richmond was causing daily difficulties, working on shared documents across the Atlantic.
Alternatives? The existing ADSL infrastructure wasn’t available in Victoria, and even if it had been, suitable or sufficient for this purpose.
However, the hosting locations such as Telehouse in the City were sitting on top of enormous internet pipes. But how to get there?
The answer was provided by Fibernet, via a dark fibre. By “dark”, it meant that it came with no services. Ideal. We could put our own switches at either end of it, and “light” it, extending the office LAN over this Gbps link to the hosting location. A rack was rented in Telehouse, and the existing server infrastructure split between the London office and Telehouse, from where a super-fast internet connection was available.
Not only did this mean that extremely fast internet connectivity was available, but it provided Disaster Recovery and site/server resilience into the bargain.
Extending this further, we deployed VMware vSphere and converted the physical servers to virtual servers. This enabled us to run servers in either location, and migrate between them. Not only that, but Datacore SANsymphony real-time synchronising storage was employed between the two locations.
This meant that not only could the server load be distributed between the 2 locations, but if either location went down for any reason, the other location could take up the load instantly and automatically. Site and server resilience.
VMware vSphere was also deployed in the Richmond VA office, although the same data centre facilities were not available there.
For the Singapore office, with only 8 users, the server infrastructure was built in the cloud, using Microsoft Azure, hosted on Microsoft’s Asian hosting locations to maximise performance for those users.
In 2016, Altius was purchased by Pavilion Financial Corporation in Montreal, and our work continued for them. In 2018, Pavilion in turn was purchased by Mercer, part of Marsh & McLennan.
British American Racing
ART Computing Ltd
In 1997, we received a phone call saying that Craig Pollock had done a deal with BAT to fund a new F1 team.
Their small and temporary industrial unit in Brackley had three
employees who needed a couple of servers and associated kit in double-quick time, and someone to look after it.
This included supporting the new users, who were arriving at a rate of knots. We didn’t need asking twice.
We imagined that our involvement would end fairly soon thereafter, as a deal with a major IT supplier would be done almost straight away, but in fact it lasted well into late 1998.
We’d supplied over 60 PCs before HP arrived on the scene and took over.
A thoroughly enjoyable and rewarding episode, from which we learned a lot, and met some people with whom we deal to this day.
We supplied this small (at that time) London recruitment agency, specialising in the music and design industries, with their very first IT system (server, PCs and software).
This included helping them progress from their old card system to a fully electronic recruitment mechanism.
At the same time, the agency was expanding rapidly, and we ran the expansion and relocation of their system to several new offices over many years.
Naturally, this progression also included the move to virtualisation via VMware and Datacore SANsymphony.
IT consulting and services company, started in 1994. We design complete IT infrastructures, typically for small to medium businesses, which we can then supply, install and maintain on a continuing basis. This includes user support, which is delivered through a combination of regular on-site visits, remote control and telephone support.
Typically, our clients are in London and the south of England, although the largest client has offices in London, Richmond, VA (USA) and Singapore, and we built, installed and supported the IT infrastructure and users for each of these sites.
For clients who don’t have their own in-house IT function, we can fulfil that role (as above), but for those who do, we also work with existing departments.
When necessary or desirable, we also work with a network of partners.
We also sell and consult in a highly-customisable CRM application – Commence.
Commence is used by a wide variety of businesses to integrate the running of those businesses in all manner of ways - not simply CRM. For a few of examples, please see the Case Histories section.
This consulting work continues, using both Commence, with which we now have 25 years’ experience, and, latterly, Salesforce.
ART Computing was a key support to our team as we established and grew Altius until 2016 when the company was acquired. It was then instrumental in the integration of our IT with that of Pavilion and subsequently Mercer.
We worked together to design, create and implement a robust IT infrastructure with global reach. They were prepared to do everything from basic desk support, to high level IT strategy and everything in between.
Captimax & Planetaire
I have now been using Commence CRM for 20 years. Harry revealed all the magic of Commence to me and my team. He was phenomenal at interpreting our immediate requirements and anticipate the future ones. Commence is still the central depository of all my data accumulated over 20 years from more than one business. Hard to beat.
Jenny Fenton ᅳ former co-CEO of Altius Associates
One of our first Commence clients, over 20 years ago, and still involved.
We designed a bespoke database for all marketing and CRM functions.
Jenny Fenton ᅳ former co-CEO of Altius Associates
Mario Hytten ᅳ CEO of Captimax & Planetaire
Your Case History is fine, but it could go even further!
Harry and Art Computing were an invaluable support for 12 years during the expansion of our agency. With Harry’s help we were able to transform into a modern business that was able to compete with the very best.
He constantly monitored the best available technology for our needs and kept us ahead of the curve at the same time providing the day to day support required to ensure virtually no downtime for anyone at any time...
Peter Tafler ᅳ CEO of Handle Recruitment